Bringing with her 20 years of marketing experience, Elisa Cooper joined the company in 2017 to lead the organization’s marketing strategy and execution. A domain name industry veteran, Elisa has worked closely with many Fortune 1000 companies in assisting with domain and brand protection policy development and has spoken and written extensively on these topics.
Posts by Elisa Cooper.
Jenni Jargstorf is a Client Success Manager at GoDaddy Corporate Domains (GCD). In this role, Jenni works with a broad base of large corporate GCD clients, assisting them with their domain portfolio management and their use of the Brandsight platform. Her clients are primarily in the fields of entertainment, consumer goods, insurance, technology, hospitality and healthcare. Below is an interview with Jenni and Elisa Cooper, GCD’s Head of Marketing, in which Jenni describes challenges facing today’s domain name professionals and how she is helping them troubleshoot problems.Read full post
As a Client Success Manager at GoDaddy Corporate Domains (GCD), Heather Berryman is a true industry veteran. She has worked in the domain name industry for 2 decades and has worked at GCD since 2018. Heather connects with GCD’s clients on a daily basis, overseeing a broad range of activities and consulting engagements. From domain consolidation projects and transitioning clients from other registrars, to registering new domains or extensions - she is at-the-ready to assist clients with whatever they need.Read full post
Late last year, GoDaddy announced the launch of the GoDaddy VIP (Verified IP) Program. The VIP Program provides pre-vetted, well-known and famous brands an escalation path to address abuse. It covers fraudulent use of domain names, and infringing websites hosted with GoDaddy, among other forms of abuse. Participants are provided with a custom email address where more challenging and sensitive requests for assistance may be submitted. More than 250 companies are currently enrolled in the program.Read full post
Managing corporate domain portfolios becomes more challenging with every passing year. In a recent GCD survey conducted of about 60 different corporate domain name professionals with sizeable portfolios, about half of those surveyed said it was becoming more difficult to manage their portfolios. The most important goal cited by corporate domain professionals was ensuring the security of their domain names, particularly for companies when the portfolio size was greater than 10,000.Read full post
To gain a deeper understanding of corporate domain name management across the world’s largest companies, we recently completed an in-depth analysis of the Global 2000. The Global 2000* is an annual ranking of the top 2,000 public companies in the world by Forbes magazine. The ranking is based on a mix of four metrics: sales, proﬁt, assets and market value.** We leveraged our own Brandsight technology to conduct our analysis – and the results were surprising.Read full post
Join us for our first annual GCD Virtual User Group Meeting on May 13 and 14, where we will be sharing best practices, reviewing recent product enhancements and soliciting your feedback. Look for invitations to be sent at the end of March, and if you are willing to share your experiences using the Brandsight platform with other GCD clients, we’d love to hear from you. This event is open only to GCD clients.Read full post
The impact of COVID on the domain name industry was felt far and wide as ICANN meetings were held virtually, travel was cancelled, TLD launches were delayed, the topic of domain name abuse was front and center, and we all tried to navigate a “new” normal. Unlike many sectors, the domain name industry was fortunate and in many ways survived 2020 unscathed. Much of our industry was able to continue working from home after an initial period of adjustment.Read full post
The Fourth Annual Corporate Domain Name Management Survey was sent to over 300 corporate domain name professionals across verticals including retail, manufacturing, financial services, travel, and media. Of those that responded, 18% had portfolios of less than 500 names, 25% had portfolios of 501 – 3000 domains, 35% had portfolios of 3001 – 10,000 domains, and 22% had more than 10,000 domains. This year’s survey revealed an interesting trend related to where within organizations domain name portfolios are managed.Read full post
Keeping corporate domain name portfolios in tip-top shape requires more than just managing the registration of domain names in support of new brands, TLDs and market expansion. It also requires periodic review to ensure that names are both secure and resolving, and that website visitors can consistently reach their destination, regardless of whether they’ve added the www, or have misspelled or fat-fingered names. Step 1: Take Inventory A portfolio review starts with inventorying all domains owned by the company.Read full post
In the early 2000’s when I began working in the domain name industry, I remember hearing from colleagues about these seemingly elusive ICANN meetings which were invariably hosted in some pretty incredible places including Rio de Janeiro, Rome and Cape Town. I remember how some of my colleagues complained about being stuck in windowless conference rooms for hours on end, but secretly thinking that they were probably going to a few meetings, but then actually enjoying a fabulous vacation.Read full post
As we enter the new normal, many legal departments have already begun looking for ways to reduce spend even as they are being asked to register COVID-19 domains. IP maintenance fees for patents, trademarks and domains are a natural place to start. While paring back patent and trademark portfolios can yield some significant savings, it’s well-known that most corporate domain name portfolios contain registrations that are no longer needed. Domain names for products never launched, no longer supported or campaigns that have long-since-ended are prime candidates.Read full post
And so it goes, we are coming to the end of 2019, and that can mean only one thing. It’s time for another Domain Name Year in Review. And unlike years past, this year was a real doozy. So without further ado, here are the domain name industry’s top 10 biggest stories for 2019. 10. Leading Registries and Registrars Sign on to Framework for Abuse To date, 48 leading registries and registrars have signed onto the “Framework to Address Abuse.Read full post
I’m finally getting to an age where many of my closest friends are beginning to reevaluate what is most important to them and what really makes them happy. Two of my closest friends have made major career changes. One left a successful legal career as a partner at a prestigious San Francisco firm to become a representative in the Idaho state legislature. The other left a successful medical practice to teach French to middle schoolers.Read full post
Domain names can be valuable assets, but many corporate domain name portfolios consist of non-resolving domains. In a recent survey conducted by Brandsight, more than 91% of domain professionals said that ensuring domains redirect to relevant content was an extremely important or somewhat important goal. That said, it’s not uncommon for less than half of corporate domain name portfolios to point to live content. Sure, there are adult-themed domains or those registered anonymously for future use that purposely do not resolve, but those are the exception to the rule.Read full post
Brandsight recently concluded their Third Annual Domain Management Survey. Designed to uncover issues of greatest concern to corporate domain name professionals, the survey was sent to more than 300 companies. The companies that responded spanned all verticals, ranging from financial services to high-tech to consumer packaged goods. Of those that responded, 18% had portfolios smaller than 500 domains, 34% had mid-sized portfolios containing 501 – 3,000 domains, 32% had large portfolios containing 3,001 – 10,000 domains.Read full post
For close to 15 years, when it comes to domain name management, I’ve personally touted two things: 1) the importance of using a single, secure, corporate domain name registrar and 2) the importance of having a fully-consolidated domain name portfolio for even the largest portfolios. And in many ways, this made sense back then. With a single, corporate-focused registrar, domain professionals were able to access and manage all domains from within a centralized repository.Read full post
As we move further into the summer months and the demands made upon domain professionals typically ease, now is the ideal time to review domain name portfolios. And technology solutions can greatly automate this process. Ensuring that portfolios are pared, appropriate levels of security are implemented, and domains point to relevant content are all key areas upon which to focus. Paring Portfolios Always easier said than done, most corporate domain name managers freely admit that domains exist within their portfolios that are no longer needed or even wanted.Read full post
Maybe there is something in the air, but it seems like an increasing number of corporate legal departments are starting to reevaluate whether their current registrar is still the best option for them. Many have used the same registrar for over a decade, or have ended up as a client of a legacy provider when their registrar was acquired. Regardless of whether companies are looking for better service, support, expertise or technology, evaluating other options every few years can be a worthwhile endeavor.Read full post
For years, we’ve been talking about the need to point defensive domain name registrations to relevant content, and the importance of tracking traffic. Generally speaking, most corporate domain name registrars provide high-level traffic statistics. But here is the dirty little secret that most registrars don’t want to discuss – most of the page views being reported by registrars are the result of bot traffic. After all, who would possibly be typing in www.Read full post
Well, it’s that time of year again. The time of year when I look back at all of the biggest domain news stories from the last twelve months, and also reflect on my predictions from last year. As expected, GDPR has had a major impact on the ability to access domain ownership information. And we did indeed see a number of M&A transactions over this last year. However, there wasn’t a lot of new .Read full post
Matt Serlin is the former Chair of the ICANN Registrar’s Constituency and is currently a member of the Expedited Policy Development Process (EPDP) team on the Temporary Specification for gTLD Registration Data. For the past several months, Matt has met at least 2 times each week with members of EPDP team. As a reminder, the EPDP team is comprised of 31 individuals representing various groups within the ICANN community including intellectual property interests, the governments who participate in ICANN, as well as the at-large users and contracted parties.Read full post
Brandsight recently concluded their Second Annual Domain Management Survey. Respondents to the survey were corporate domain name professionals. Of those that responded, 35% had portfolios that were between 3,000-10,000 domains and another 30% had portfolios greater than 10,000 domains. Fifty-seven percent of respondents reported that they manage domains out of the legal department, with the remaining respondents’ portfolios managed out of IT, marketing and other groups. This year’s survey revealed that for 53% of respondents, managing domain name portfolios has become more difficult.Read full post
Corporate domain name portfolios often consist of domain names that do not resolve to relevant content. In fact, it’s not uncommon for less than half of corporate domains to point to live content. Sure there are domains such as those that point to “sucks” sites or those registered anonymously for future use that purposely do not resolve, but those are the exception to the rule. Most domains that do not resolve were registered defensively or acquired via acquisition - without much thought given to where the domains should actually point.Read full post
For years, corporate domain name portfolio managers have struggled with determining whether or not their portfolios were the “right” size. Managers of mature domain name portfolios have often felt that their portfolios were bloated, containing domains that were no longer needed. Conversely, domain managers of newer portfolios have sometimes known that gaps existed. Regardless, the question remains - just how many domains should a corporate portfolio contain? Undoubtedly, trademark registrations are a leading indicator of domain portfolio size.Read full post
With GDPR coming into effect this May, it is almost a forgone conclusion that WHOIS as we know it today, will change. Without knowing the full details, how can companies begin to prepare? Communicate Changes First and foremost, ensuring that brand protection, security and compliance departments are aware that a change to WHOIS access is on the horizon is an important first step. Just knowing that the ability to uncover domain ownership information is likely to change in the future will help to relieve some of the angst that is likely to occur.Read full post
Listen as Matt and Elisa review some of the biggest domain news stories from 2017.Read full post
Given that it’s been a few years since my last domain name year in review, I’ve really enjoyed looking back at this year’s biggest domain name stories, and seeing how this industry has evolved. This year in particular has seen some notable changes which are likely to impact the domain name landscape for years to come. So without further ado, here is my list for 2017: 10. Mergers and acquisitions continue to shape the domain industry landscapeRead full post
A recent study conducted by Brandsight has revealed that 28% of the top 500 most-highly trafficked sites now employ registry locking. In contrast, only 15% of the top 500 most highly-trafficked sites were leveraging registry locking in 2013. Back in 2013, only 356 of the top 500 most-highly trafficked sites could be registry locked, but that number has also risen significantly so that now 396 of the top 500 most-highly trafficked sites are eligible.Read full post
Listen as Matt speaks with Becky Burr as she shares her thought on ICANN60 and GDPRRead full post
This summer, Brandsight conducted a short 5-question, anonymous survey to collect feedback from those responsible for managing corporate domain name portfolios.Read full post
Listen to Matt and Elisa as they discuss topics of interest at the upcoming ICANN meeting in Abu DhabiRead full post
The schedule for ICANN’s annual general meeting in Abu Dhabi is now available at https://schedule.icann.org/.Read full post
Why does all of the discussion around potential options for WHOIS in the era of the EU’s GDPR (General Data Protection Regulation) feel like déjà vu?
Is it because issues around WHOIS never really go away, and become a hot topic every few years?Read full post
Listen to Matt and Elisa as they discuss .CAT, additions to the ICANN BOD, and ICANN’s new WHOIS manager.Read full post
If you are reading this, you probably already know that we recently launched our new Brandsight.com website.
When we started thinking about our new website, we tossed around the idea of launching with a new gTLD, as opposed to .COM. But it didn’t take long for us to decide that promoting our new company in .COM was the right approach for us.
Intuitively – we knew it.Read full post
Listen to Brandsight’s first podcast where Matt Serlin and Elisa Cooper discuss their love of domain names and their decision to join Brandsight.Read full post